Claiming VAT Exemption

Claiming VAT Exemption


We have put together the following guide on VAT Excemption and who is elegible.
Please don't hesitate to call us though if you are unsure about anything. We are always happy to help, our number is 01422 413 014.

If we have sent you to this page to fill in a VAT form, please click HERE

Can I claim VAT Exemption?

Lots of our products are available with VAT relief. If a product is available to buy without VAT then the price shown will be without VAT.

To get the product VAT free your disability has to qualify. For VAT purposes, you’re disabled or have a long-term illness if:

  • You have a physical or mental impairment that affects your ability to carry out everyday activities, eg blindness, are wheelchair bound etc.
  • You have a condition that’s treated as chronic sickness, like diabetes
  • You’re terminally ill

You don’t qualify if you’re elderly but able-bodied, or if you’re temporarily disabled.

How do I claim VAT Exemption?

On the Livewell Today website, completing the VAT Relief form on elegible products is part of the checkout process. It is a very quick and simple form to complete and no further documentation is required to be supplied.

I'm buying for someone who is VAT Exempt, can I claim VAT Exemption?

Yes, a relative or carer can complete the form for you as long as they state the name and address of the person that fulfils the criteria and the goods are for them and for their personal or domestic use.

Do I have to complete a VAT Form everytime I shop with you?

If you have pervioulsy completed a form and would like to call to make a new purchase then we will have your details. As long as your cirumstances haven't changed we will add the new order to the existing documentaion.

What do you do with completed VAT forms?

We file each VAT form against your account to be made available to HRMC if they are requested to be seen by the VAT office. We require these forms to fulfil our legal duty, we do not ask for personal information, or doctors letters. Your details are never passed onto any 3rd party.

I am buying for a charity, can I claim VAT Relief?

Yes you can, simply supply us with your charity number.

I'm still unsure, where can I find out more information about VAT Relief?

You can find more information about VAT Relief by visiting the HRMC website

I have bought from Amazon or Ebay, does the price include VAT?

No it doesn't, please click HERE to complete the form to claim VAT Relief, or contact us to pay the VAT.